A family run business
for over 70 years! Read More
01502 574996
Unit 6, Harbour Road Industrial Estate, Oulton Broad, Lowestoft, NR32 3LZ

Delivery & Returns Policy

DELIVERY, RETURNS & REFUND POLICY

Delivery is limited to certain post codes in Norfolk and Suffolk, Products can be collected from our yard at Unit 6 Harbour Road Ind Est, Oulton Broad , Lowestoft, Suffolk  NR32 3LZ  , Delivery can also be arranged by your own courier to have items delivered to areas outside our delivery post code areas at your cost, All products that are ordered and have been paid for will be processed normally within 1 working day and then delivered to the address that was given within another 2 working days, You can also arrange a day and time after the initial first day of ordering that suites your needs as long as that slot is available and there is no adverse road weather or haulage issues, Any product that has become out of stock ,depending on the product can take anything between 5 and 20 working days to be back in stock for delivery , We cannot guarantee that the web site will be up to date with available stock at all times, Please call 01502 574996  if you need any information regarding stock and delivery, All products that are delivered must be placed on the premises of the property and signed for by the customer.

(Under no circumstances will any product be left on any part of the highway or grass verge) 

In the event that you have changed your mind for any reason other than the goods being faulty after the product has been delivered and you wish to return the product there will be a collection charge corresponding to your original delivery charge and a restocking charge of 20% of the total cost of the goods + vat

As this is a new website to P.W. Waters Ltd and is still being developed, any products or delivery area charges that are priced incorrectly or any orders taken and paid for that is found to be incorrect will be cancelled and a full refund given (Please contact Mick Waters on  07941052649 if you find any problems with our web site or any improvements that we can make )

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