Read P.W. Waters Covid-19 Policy Learn more
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A family run business
for over 70 years! Read More
01502 574996
Unit 6, Harbour Road Industrial Estate, Oulton Broad, Lowestoft, NR32 3LZ

Coronavirus

P.W. WATERS LTD COVID-19 POLICY 


Our family business temporarily closed on 27 March 2020 to protect our employees, customers, our familily and the NHS,

We will be opening again on Monday 27th April 2020 with limited staff and following all the government advice and procedures regarding all our operations and deliveries,

Our main priority in these unprecedented times is the safety of all our staff and customers,

We have implemented the following procedures to help limit the spread of Covid -19


Educating Our staff

All our staff have been instructed and educated on procedures regarding Covid-19

We will continue to take advice from the UK Government and Public Health England


Placing Orders

Orders can be taken over the phone along with secure payment with debit or credit cards

Orders and payment can be placed using our secure online web shop  www.pwwaters.co.uk

No Cash will be taken


Deliveries

We can deliver to Retail and Trade customers and we will follow all the government guidelines to protect our customers and us,

(No Retail collections will be available at our depot at this time)

Deliveries must be placed on your property only (Not on the highway or Grass verge)

All drivers and staff will abide to the social distancing advice


Contact-Free Delivery

All delivery requirements must be explained over the phone or via message left through our website

We will have zero contact with any customers during deliveries

We will call you on your phone when we have arrived where possible to let you know we are there

Delivery tickets /receipts will be left with the item’s (Not put through your letterbox)

No delivery tickets will be signed by the customer upon delivery of any goods


Collections

Only Trade customers will be able to collect from our depot until further notice

Entry will be controlled via Video Camera and Traffic light system and drivers must stay in their vehicle,

You must have a mobile phone to contact our office on arrival to place orders and Pay with debit or credit card when needed,


Retail Customers are encouraged to stay at home and stay safe as per government guidelines  

Only home deliveries will be available to retail customers for the above reason,

You can visit www.gov.uk/coronavirus  for the latest up to date guidelines 


We will deliver to you so you can stay home and stay safe,

Thank you for your understanding from all at P.W.Waters Ltd 

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